Sales (New)

J0yceBr0wn
I was in the market for a new car and was leaning towards another make and model but my daughter convinced me to at least take a look at a Subaru as she has had two of them and they have been good, reliable cars. I stopped in Annapolis Subaru and was greeted and helped by Andre Gayle. He was extremely friendly, knowledgeable and helpful yet I did not get a hard sell or pressure as I had gotten from other dealers/salespeople. I was impressed with the style and accessories of the 2015 Outback, they had one in stock that had everything in it I wanted. The price quoted was fair and I left a deposit on the car and left so I could "think about it" I asked them to email me a link to the finance application so I could see what sort of rates they offered and I filled it out on line. They came back with a GREAT rate, I called the next morning and said I would take it, to get it ready and I'd be in at 1:00 but my time was limited and I needed to do everything quickly. When I arrived, Andre had everything ready for me, the paperwork, the car, the manuals, everything. I was in and out of there faster than I had hoped and drove my new car home. Although I have had the car only a few days, so far I am really enjoying it and hope to for years to come. Andre has followed up immediately with a very nice thank you letter and responded immediately when I emailed him asking for the vin so I could finalize my insurance. All in all, after purchasing more than 8 new cars over the years, this has been the easiest, most pleasant purchase I have made. I wholeheartedly recommend Andre Gayle and Annapolis Subaru - if you stop in, tell Andre Joyce said hello!
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Service

bob.herrmann.47
Our First Subie is a 2015 WRX Service (under Doug Wright) has been exemplary. I was concerned when my five month old car had to spend a total of five weeks at the dealership but Doug went above and beyond to make the experience as painless as possible. Several Check Engine Light episodes, numerous parts, the tireless efforts of the techs at Annapolis, along with regional and SOA involvement, finally found the problem and resolved it. Meanwhile Doug kept me informed, provided a loaner, repainted a scratch on a fender, and even had SOA send me a check for one month's car payment (Doug's idea!!!). Not a penny out of my pocket...it wasn't how I expected my first Subie experience to be but it confirmed, for me, that we had made a good choice with the brand and, more importantly, with the dealer. This is our first Subaru but it will not be our last!
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Sales (New) - Crofton, MD

gallowaynl
I just bought a certified Pre-owned Outback Monday evening November 10th, from Andre Gayle. Andre was extremely informative and friendly as well as being low key - no high pressure just lots of patience with my many, many questions......He truly made my experience a pleasurable one (as we all know buying a car can be very stressful) and, at the end of the day I felt happy and confident that I had made the right choice of car and salesman!
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Sales (Used)

lrpilli
My husband and I purchased a pre-owned Outback from the Annapolis dealership yesterday. Our car buying experience was easy and we received excellent customer service from both sales (Andre Gayle) and in finance (Billy Sadtler). Andre greeted us and was all about helping us find the right car to suit our family needs. Not pushy at all and had excellent follow up. Definitely would recommend the dealership and specifically ask for Andre in Sales if considering a Subaru! I love our Outback and am really happy with out purchase.
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Sales (New)

Kim1955
This was an all around great experience. I started out with a test drive and a few weeks later received the car that I ordered. The sales associate, Andy Kohn, explained all the features & answered all my questions. I was very satisfied with the overall sale. I look forward to many years with my Forester.
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Sales (New) - Columbia, MD

smith-c
Wayne Eppard was very helpful in our search for a new vehicle. We test drove a new Outback with our kids' booster seats to make sure there was adequate room for everyone. Wayne answered all of our questions, streamlined the delivery process for us the following week. Kudos to the dealership for having a play area. What a great idea. After picking up the vehicle, the staff also took care of a missing accessory without any issue. Thanks again for the great experience.
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Sales (New)

cary.ervin
Wayne and the entire staff at Subaru Annapolis were a pleasure to deal with. They addressed every concern and issue with had with honest answers and integrity. Their service department is top notch as well. I highly recommend them.
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Sales (Used)

jenncrowder
Colin and Mike worked with me to get me into the car I wanted going above and beyond any customer service I have ever received at any other car dealership, and I've been to plenty. You can really tell they are there to help and everyone was extremely pleasant and friendly. I would recommend this dealership a thousand times over!
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Sales (New)

foresterxt
Colin Murphy went above and beyond to get me the vehicle i wanted and help me with my trade -in. This is the second Subaru i bough from him and i highly recommend him. The overall experience was excellent and I highly recommend this dealership and Colin Murphy.
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Sales (New)

yogir1
I brought my very first brand new car from Edward Rucker in 2009!! I love the Outbacks. This is now my fourth Outback I've brought from Ed. I love the fact he make the process as easy as possible for me as the salesman. He do not pressure me into buying if it was not the one you wanted. Then he would find the one you wanted and I admire that about him. Each time I trade my Outback in for a newer version I upgraded. Outbacks is the car for me and if I decided to purchase another vehicle I will be going back to Ed Rucker even though it's a dealer closer to house. Billy and Mike worked hard to keep me at a decent payment arrangement. I thank every last one of them for a great car buying experience. Ed you are the best:) I even drive out to the Annapolis to get my car serviced on.
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